ImHosted’s proven record and current standing monthly average of
an aggregate monthly 99.998% network uptime sets a new standard
for reliability. It translates to less than 35 seconds of downtime
per month. Something very rare in today's industry. Read on to find
out why we have excellent uptime and why we can guarantee this!
can ImHosted guarantee this reliability/uptime?
In the event that your web site is not available for more than 99.5% within a month, Imhosted will credit the following month's service fee according to the chart to the left. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value.
How do you maintain a good uptime record?
Our servers all have what we like to call watchdogs, if any vital server component such as e-mail, apache, excessive cpu load, or a hardware failure we will automatically receive notification via pager with server ID every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.5% uptime guarantee.
What has your uptime been for the past 6 months?
Although it is hard to summarize the data for all of our servers in our Network Operations Center (NOC), we estimate our network uptime has been 99.998% over the past 6 months (plus or minus 0.002%).
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